The Technical Console is built to support Windows, macOS, Android, and iOS. With this Configuration: End User will have to approve permission when connecting to the remote system. This allows technicians to see-rather than guess-what’s happening on mobile devices to provide more effective remote support to end users.ĭRE also allows technicians to use Android devices to perform remote troubleshooting. The Dameware agent was rewritten prior to 6.9 and options may be different. (MS03- 049) DameWare Mini Remote Control Server Pre-Authentication Buffer Overflow (CAN-2003-0960) VERITAS Backup Exec Agent Browser Remote Buffer. Technicians must also click on “Accept” to connect to the Android device.Īt this point, the Android remote connection begins.

The mobile user needs to input this PIN code into the DRE Support Applet and select “Send Request” on the applet to start the Android remote connection. To start an Android remote desktop app connection, technicians can log in to the Dameware Technician Console and select “Start New Session.” A session-specific PIN code is generated and can be shared with the mobile user. However, for Dameware 12.2 these release notes are the most recent for both products.

How does Android remote desktop work in Dameware Remote Everywhere?ĭameware Remote Everywhere (DRE) requires the Android mobile user download and install the DRE Support Applet from the Google Play store. Dameware Remote Support includes a copy of Dameware Mini Remote Control, and at times, separate release notes may be published for each product.